Release and Waiver of Liability, Assumption of Risk and Indemnity Agreement.
In Consideration of participating in the Kixx soccer programme, I, the minor’s parent and/or legal guardian, understand the nature of this activity. My (parent and/or legal guardian of the child listed below) child is qualified, in good health, and in proper physical condition to participate in such activity.
We may require additional information depending on the medical information provided to us by you before we can accept your booking.
I fully understand that this activity involves risks of bodily injury, which may be caused by the child’s own actions, or inactions, those of others participating in the event, the condition in which the event takes place. I fully accept and assume all such risks and all responsibility for losses, cost, and damages I incur as a result of my child’s participations in the activity.
Kixx Ltd does not accept any responsibility for personal injury, loss or damages except to the extent that it results from our negligence.
Kixx Payment Policies and Procedures.
- Our money back promise
- Failed payments
- Cancellations
- Refunds
Our Money Back Promise
Our team have every confidence, that all who join our Kixx family will love it and want to return, and therefore we are happy to offer a full refund on the first month’s fees, and also our registration fee with which our kit is included. We will not even ask you to return the kit, the kit is our gift to you for trying Kixx!
Important note: This offer is only valid if you let the office know of your wish to cancel no later than 7 days from your start date.
Payment Guidance
To help our families we are happy to provide the following information about our policies and procedures:
About Kixx Fees
IMPORTANT: At Kixx we don’t believe in CONTRACTS!
It is important to note, however, that unless you cancel your subscription at the time you wish to leave the academy or inform our central office of your intention and instruction to cancel, your fees are payable while your payment subscription is running as you have a place reserved at your chosen academy.
Fees are charged on or around the same date every month by a subscription (12 payments per year – this is to guarantee your child’s place until you cancel). Please note, fees are payable every month, this is irrespective of whether the payment falls on our break week or not. IMPORTANT – Fees are not charged per session or per 8-week programme.
Note: Fees are still payable whether a member is absent due to holiday or illness. The monthly subscription is to guarantee a place at the academy.
Should you cancel your monthly subscription before a period of absence, the place will be offered to our waiting list.
(In the event that Kixx has to cancel one week, where possible a make-up session will be provided at the end of the 8 week programme and will roll straight into the next).
Failed payments
Once Kixx receives a “failed payment” notification from our Payment Provider STRIPE – our central office will adopt the following procedure:
- If your payment fails – our payment provider STRIPE, will automatically retry the payment. Please ensure sufficient funds are available in the account. This process is repeated several times and then you will receive an email from central office suspending the members place at the academy until fees have been paid and any outstanding monies collected.
- Should we not hear back from you, your place will be terminated.
During the period of non-payment, you may also be contacted by the coach, or spoken to at any session with regards to your payment. Academy coaches are aware of all customers failed payments throughout their region.
If you have any questions regarding this, please contact our office on 01302 618080 or email admin@kixx.org.uk
Refunds
To avoid having to refund fees and inconvenience customers due to cancellations, we would like to ask customers to observe their monthly payment date and remember that fees are paid monthly in advance.
Please note:
- Refunds are not available when members cannot attend due to holidays or illness.
Cancellations
To discontinue your Kixx membership, reach out to our main office at 01302 618080.
Our office team will assist you with the cancellation procedure and ensure its completion.
Please note that the termination of your subscription takes effect from the day you get in touch.
In case you decide to cancel midway through your payment cycle, we will inform you about the number of sessions you have remaining and will advise your coach of this.
For any questions or queries about the cancellation process, please feel free to contact our central office; we’re here to offer our assistance
