Kixx Membership Terms & Conditions
Effective from 1 October 2026
Our Promise to You
At Kixx, our mission is simple – to help children grow and develop both on and off the pitch.
Every member of the Kixx network is committed to creating a safe, caring and inspiring environment where your child can enjoy football, make friends and build confidence.
These terms explain how your Kixx membership works, including payments, attendance and cancellations.
Who provides your child’s Kixx membership?
Your child’s classes are provided by the Kixx franchisee operating your chosen academy (your “Kixx Provider”). The legal identity of your Kixx Provider will be identified to you as part of your membership information.
Kixx Franchising Limited (“Kixx Franchising”) operates the Kixx brand and provides central systems and administrative services to the Kixx network. This includes administering memberships and collecting membership payments on behalf of your Kixx Provider.
Kixx Franchising may receive and process payments as agent for your Kixx Provider. Payment received by Kixx Franchising in respect of your membership will be treated as payment to your Kixx Provider.
1. Safety & Wellbeing
- Football and other physical activities involve inherent risks, including the possibility of injury.
- You must provide accurate information about any medical condition, injury, allergy, disability, additional need or other matter which may reasonably affect your child’s safe participation.
- Your Kixx Provider may ask for further information where reasonably necessary to support your child’s safe participation.
- You must tell Kixx if relevant information changes during your child’s membership.
- Children and parents must follow reasonable safety instructions given by Kixx coaches and venue staff.
Nothing in these terms excludes or limits any liability which cannot legally be excluded or limited, including liability for death or personal injury caused by negligence.
2. Our Money-Back Promise
We’re confident that every child who joins the Kixx Family will love being part of our sessions – but we also want you to have complete peace of mind.
If, after your child’s first session, you decide Kixx isn’t quite the right fit, we’ll provide a full refund of your first month’s membership fee and registration fee, which includes your Kixx kit. The kit is yours to keep as our gift for giving Kixx a try.
To qualify for our Money-Back Promise, please contact Kixx Head Office within 7 days of your child’s first session. Where you cancel under our Money-Back Promise, the standard 30-day cancellation notice period in section 6 will not apply.
Our Money-Back Promise is in addition to, and does not affect, any statutory rights you may have.
3. How Your Membership & Payments Work
Your child’s place at their chosen Kixx academy is secured through a monthly rolling membership, collected by 12 monthly payments each year.
Payments are collected automatically using the payment method provided when you join, normally on or around the same date each month. Membership fees are not calculated according to the number of sessions falling within an individual calendar month. Planned academy breaks are reflected in the membership structure.
Your membership will continue until it is cancelled in accordance with section 6.
- Membership fees remain payable where your child misses a session because of holiday, illness or other personal circumstances.
- If your membership ends, your child’s place may be offered to another family.
- If your Kixx Provider has to cancel a session, they will aim to provide an appropriate replacement session or other suitable arrangement.
Membership payments are collected by Kixx Franchising on behalf of your Kixx Provider through our payment provider, Stripe.
4. Failed Payments
Sometimes payments fail – it happens. If a payment is unsuccessful, Stripe may automatically attempt to collect the payment again. If payment remains outstanding, Kixx Head Office may contact you to help resolve it.
We will try to hold your child’s place while payment issues are resolved, but prolonged non-payment may result in the membership being suspended or ended and the place being released. Any membership fees properly due before a membership ends remain payable.
If you’re experiencing difficulty making a payment, please contact us as early as possible: 01302 618080 | admin@kixx.org.uk
5. Refunds & Missed Sessions
Our academies, venues and coaching teams are planned in advance based on the children registered with us. For this reason, refunds or credits are not normally provided where your child misses a session because of illness, holidays or other personal circumstances.
We understand that exceptional circumstances can arise and will always consider these reasonably. Nothing in these terms affects your statutory rights.
6. Cancelling Your Membership
30 days’ notice
You can cancel your membership at any time by giving 30 calendar days’ notice. Your notice period begins on the date Kixx Head Office receives your cancellation request.
Your child’s membership remains active throughout the notice period and they may continue attending their usual Kixx sessions until their confirmed membership end date.
How to cancel
You can contact Kixx Head Office by telephone on 01302 618080, by email at admin@kixx.org.uk, or through any other cancellation method Kixx makes available to members.
Cancellation requests cannot currently be processed by your child’s coach, at an academy session or through social media. Kixx Head Office will acknowledge your cancellation in writing and confirm your membership end date.
Your final payment
You are responsible for membership fees covering the full 30-day notice period.
When your cancellation is processed, we will take account of any membership fees you have already paid that cover part of your notice period. If an additional amount is required to cover the remainder of the notice period, that amount will be calculated on a pro-rata basis by reference to your current membership fee and billing period.
We will confirm any final amount due and Kixx Franchising will collect it on behalf of your Kixx Provider using the payment method held for your membership. Once that final payment has been dealt with, no membership payments will be collected for periods after your confirmed membership end date.
7. When Kixx May Suspend or End a Membership
Your Kixx Provider may suspend or end a child’s membership where this is reasonably necessary, including because of:
- safeguarding or safety concerns;
- serious or repeated inappropriate behaviour;
- abusive or threatening behaviour towards coaches, children or other families;
- persistent non-payment;
- circumstances in which your child’s needs cannot reasonably or safely be accommodated;
- closure or material change to an academy or venue; or
- another serious breach of these terms.
Where circumstances allow, we will explain the issue and give reasonable notice before ending a membership. Where Kixx ends a membership for reasons that are not the fault of the member or parent, any membership fees already paid for a period after the membership end date will be refunded.
8. Nursery Sessions
Our nursery sessions are delivered in partnership with individual nurseries and are exclusively for children who are enrolled at the relevant nursery. Different arrangements may apply to nursery programmes depending on the agreement with that nursery. Where this is the case, those arrangements will be explained when you register.
9. Data Protection & Privacy
We take your privacy seriously. Personal information may be processed by your Kixx Provider and Kixx Franchising where necessary to administer membership, deliver Kixx services, process payments and meet legal, safeguarding and operational responsibilities.
Personal information will be handled in accordance with applicable data protection law. Please see the Kixx Privacy Notice for full details of how personal information is collected, used and shared.
10. Changes to These Terms
We may occasionally need to update these terms, for example because of changes to our services, systems, law or the way the Kixx network operates. Where a change materially affects your membership, we will take reasonable steps to bring the change to your attention before it takes effect.
11. Contact Us
For membership administration, payments and cancellations:
Kixx Head Office
Kixx Franchising Limited
Unit 6 Platinum Park
First Avenue
Auckley
Doncaster
DN9 3RU
Telephone: 01302 618080
Email: admin@kixx.org.uk
The legal identity and contact details of your Kixx Provider are provided as part of your academy membership information and are also available from Kixx Head Office.